Returns Policy

We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know.

You have 30 calendar days from date you received your order to initiate the return process.

Please see below for details.

Further information.

What is the Protec Recovery returns policy?

We stand by our products with a
100% Satisfaction Guarantee - if you are not satisfied with your purchase for any reason, simply return the product with its included accessories and packaging, along with the original receipt in accordance with this Return


If you purchase the product directly from Protec Recovery, then you may return the product within 30 days of the purchase date for a refund based upon the original payment method. Any returns after this period will not be accepted. Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment.


In addition, please note the following:

• Exact return addresses will be provided by our Customer Experience Team during the return process.

• Items marked final sale cannot be returned or exchanged.

• Products can be returned only in the country or region in which they were originally purchased.

• Protec Recovery branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy. Items which are damaged or defective may be returned pursuant to our Protec Recovery’s Limited Warranty.

• We do not currently accept returns of in-store purchases online.


All returns are subject to validation and approval at Protec Recovery’s discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your purchase from